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When you select your country of delivery in Check out stage, the delivery fee will show in the basket. Please also see DELIVERY details at the bottom of the website for list of costs.
Your order will be delivered by PostNL in partnership with an international courier network.
When your order is ready for shipment, you will receive a shipping confirmation with a track & trace link via email. With the link you can see on what day and at what time your order will be delivered.
If the product(s) you ordered are in stock, the standard delivery time is between 2-7 working days. If the product(s) you ordered are out of stock, you will see the planned dispatch date for your order + the Shipping Time (2-7 working days) in the checkout.
It is not possible to schedule the delivery date. However, if you place an order before 19:00, your order will be dispatched the same day and delivered within 2-7 working days. If you place an order after 19:00, your order will be dispatched the following working day and delivered within 2-7 working days.
No problem, you will receive a notification card with a parcel reference number on it. You can find out where your parcel is using this number. To arrange a redelivery of your parcel(s), please follow the instructions on the card.
At Petite Amelie, we want to make our customers and their little ones happy. If you are not satisfied with a product, the good news is that we can always help! For all your purchases with Petite Amelie, you can return items within 14 days for a refund.We are happy to accept returns if the product(s) are unused, and in their original packaging with no parts missing. Note: If you are not completely sure about your purchase ..don't immediately throw away the packaging and packaging materials, instead open the packages carefully and keep them until you are completely satisfied with the product. If you wish to return the product, it will have to be packed the same way in which it was delivered so that it does not incur any damage when it is returned to us. We will not accept any product returns if the item has been assembled.If you would like to return a product, please contact us first with the following information (this allows for a smoother and faster handling process): Your full name AddressYour order numberProduct(s) returnedA reason for return (optional)Please note: Customers are responsible for return shipping costs. All refunds will be processed within 14 days of receipt of the product and credited back using your original form of payment.
If your item is faulty or damaged, please contact us within two days of delivery of the package.
If you would like to return your item, please see below for the return charges:
£6,90 for toys, textiles and small furniture.£9,90 for large furniture.
→ Learn more about the return policy here.For more details on the right of withdrawal, we refer to Article 8 of the General Terms and Conditions, returns.